With Black Friday and Christmas fast approaching, businesses trying to fulfil soaring levels of online orders during lockdown are feeling the pressure in many ways. Last year UK consumers spent more than £1.5 billion online on Black Friday and Cyber Monday deals and the number of internet shoppers rose by almost 20%. Industry figures produced earlier this year predicted that around 30 million orders would be placed on Black Friday 2020, 21 million of which will be couriered to customers’ home addresses.
Christmas 2020 is being delivered, it would seem, by couriers!
While it is great for your growth if the online arm of your business is booming, fulfilling increased levels of orders efficiently, without falling short of customer expectations is the tricky bit. This can be particularly true if some staff are working remotely or are absent for any reason.
Sage 200 is one of the most popular finance software systems for busy retailers and wholesalers. But processing orders in Sage 200 and then working with other third-party systems or websites to manage the courier logistics is laborious. Any process which involves duplication of effort is also prone to human error. What if you could automate the time-consuming Sage 200 to courier administration, and free up your staff to focus elsewhere?
You can. ‘Courier Link’ has always been one of the most popular Eureka Addons for Sage 200, but right now it’s in high demand from Sage 200 users trying to cope with the Christmas 2020 pressure and avoid all that time spent on your chosen courier’s website (or websites if you use more than one) setting up your deliveries.
Courier Link makes the process of preparing your goods for despatch and arranging collections with your chosen courier simple. You can sell and despatch items from one system. Generate and print package labels and store tracking numbers against shipments, all within Sage 200.
Royal Mail? FedEx? DPD? Tuffnells? NetDespatch? Asendia?
No problem. Courier Link extends the functionality of Sage 200 in a way that allows users to establish individual courier settings and services, ensuring customers receive the correct information in a timely manner and are charged accordingly.
One of the cleverest features is automatic conversion which automatically converts your parcel weights to meet the specifications of individual couriers. This provides your chosen courier with the exact information they need, every time, with no extra effort from your staff each time.
Development for Sage 200 is what the Eureka Solutions team do best, so don’t fear if your current courier of choice isn’t on the list above, we add new connections to our Addons all the time, so just get in touch and we’ll look at it for you.
Courier Link is really worth considering, as the upward trend for online retailing – while exceptional in 2020 – won’t be abating overall. Consumers are making their decisions based on delivery times and what previous experience was with any particular retailer. For online retailers the ability to offer fast shipping has an impact on customer loyalty, market share and spend. But it’s not just offering it, it’s following through with it, error free.
According to a recent study, 49% of UK consumers say they would not shop with a retailer again if they had a bad delivery experience and 68% of UK consumers hold the retailer accountable for delivery problems, not the courier. Implementing something that not only speeds things up but reduces the margin for error – Courier Link – could get you ahead of the competition.
Have a look at the video here, and contact either Eureka Solutions or your Sage 200 Business Partner and ask for a tailored Eureka Courier Link demo. With a consistent 9.7/10 from independent customer reviews, we’re here to help.