Eureka Solutions would like to reassure all customers and partners that our team are now operating remotely to ensure the safety of everyone in accordance with the current government advice.
The true cloud-based nature of all of our key systems means that this remote working will cause no disruption to assistance from our support team, consultants, account managers or any element of our full customer service provision.
We have changed face-to-face customer and vendor meetings to online formats using the advanced collaboration tools that have become integral to our business and which have helped to support increased productivity, flexibility and mobility.
Here are some details of our arrangements which we trust you will find useful:
Our phone system is cloud-based and all staff working remotely are accessible via the standard phone number, 01355 581 960.
The support team use Oracle NetSuite for their Help Desk system which is accessible by all of our team remotely. You can contact us via phone or on our usual support email firstname.lastname@example.org
Our collaboration tools for communication and file sharing run on cloud platforms which allow us to offer a seamless content sharing solution both internally and for our customers and partners.
We have the capability to access customer content remotely and any training can be provided using online screen-sharing platforms.
As always, we remain committed to supporting your business with a high level of customer service.
If you have any queries at all, please don’t hesitate to contact any member of our team.
The Eureka Solutions Team
01355 581 960