Warranties, Service and Repairs

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Warranties, Service and Repairs is a repair and contract management system for Sage 200 which follows the full life cycle of an asset from sale to servicing, warranty renewal and repairs.

Features

Automatic Calculations

Generate Estimates for Repair Jobs

Made to Measure

Can be Tailored to Suit your Requirements

Asset Tracking

Full Asset Tracking of Serial Numbered Items

ADVANCED TRACKING

Track Service and Repair Data

Full Integration

Using Sage Pricing, Stock and Order Processing

Contract Management

Facilitate Renewal and Maintenance of Contracts

Full Life Cycle Management

what is it?

Fully integrated with Sage 200, our Warranties, Service and Repairs module gives you full control to manage your repair and contract processes. Repairs can be logged in the system against an asset and assigned to an engineer or sub-contractor.

  • Track associated parts and labour against repair jobs and bill them to customers.
  • Serial items sold to a customer can be tracked as assets within the system, logging location of ownership and warranties.
  • Each customer can have associated contracts within assigned assets which are renewed on a recurring basis.
  • Servicing of goods can be automated at customisable intervals with automatic job creation and tasks.
  • Our advanced diary system allows users to easily assign engineers to service jobs based on availability and location, ensuring you maximise engineers’ time.
  • Tracking the cost of associated parts and labour against repair and service jobs allows you to monitor the true profitability of jobs.

Warranties, Service and Repairs also includes our popular Plus Pack for Sage 200 at no additional cost, giving you access to over 80 further Addons to enhance your Sage 200 system.

If you are unsure whether Warranties, Service and Repairs will suit your business
please get in touch to discuss your requirements or request a demonstration.

CONTACT US

WARRANTIES, SERVICE & REPAIRS IS HELPING BUSINESSES SUCH AS

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Genpower use warranties service and repairs for sage 200 from eureka addons
Kaltenbach use warranties service and repairs for sage 200 from eureka addons
Metashere use warranties service and repairs for sage 200 from eureka addons
numed use warranties service and repairs for sage 200 from eureka addons

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Update COVID-19

Eureka Solutions would like to reassure all customers and partners that our team are now operating remotely to ensure the safety of everyone in accordance with the current government advice.

The true cloud-based nature of all of our key systems means that this remote working will cause no disruption to assistance from our support team, consultants, account managers or any element of our full customer service provision.

We have changed face-to-face customer and vendor meetings to online formats using the advanced collaboration tools that have become integral to our business and which have helped to support increased productivity, flexibility and mobility.

Here are some details of our arrangements which we trust you will find useful:

Our phone system is cloud-based and all staff working remotely are accessible via the standard phone number, 01355 581 960.

The support team use Oracle NetSuite for their Help Desk system which is accessible by all of our team remotely. You can contact us via phone or on our usual support email support@eurekasolutions.co.uk

Our collaboration tools for communication and file sharing run on cloud platforms which allow us to offer a seamless content sharing solution both internally and for our customers and partners.

We have the capability to access customer content remotely and any training can be provided using online screen-sharing platforms.

As always, we remain committed to supporting your business with a high level of customer service.

If you have any queries at all, please don’t hesitate to contact any member of our team.

Many thanks,

The Eureka Solutions Team

01355 581 960
enquiries@eurekasolutions.co.uk