For a busy business, it can be hard to track the location and repairs history of all their products from within their business system, whilst managing contract renewals to enhance customer experience.
Without complete serial number control it can be hard to have the effective stock management needed to eliminate costly product mistakes.
For example, when looking at a company who sell and service boilers; it can be hard to understand how they know exactly when your boiler is due to have a service, or when the warranty has almost expired.
Automate & Simplify
Having a system that can automatically create contract renewal notices and invoices can help to automate some of the more time consuming and error prone processes associated with the service and repair industry. Straight after the item is sold, the business is able to track the warranty status of that item.
Users can create a contract and assign assets against that contract, meaning it is possible to see at a glance when an item was added to a contract and when the terms of its warranty period.
This is a real benefit to both the consumer and the business as the business is able to continue a relationship with the customer and maximise the income from service contracts. The consumer is also satisfied as they are informed of their renewal date and can take action to ensure their goods are protected.
If the boiler breaks down, the business is able to easily create job cards for engineers on site, ensuring that they have the relevant information needed for a successful service. Even the smallest details can be recorded against a contract for the next engineer to use.
Protect Your Future
Recurring revenue can be the life blood of a business and it is very important for warranty and service providers to have the functionality to manage the warranty and the repair process from within one system.
Our Warranties, Service and Repairs module reduces errors, increases visibility and ensures that no contract is left unmanaged.
Comments are closed.